You may also accidentally have provided an incorrect e-mail address – in this case please contact our support to check whether we received your order. There are e-mail services that incorrectly flag automated messages from our servers as spam – if you don´t receive anything, please check your spam folders first. Why have I not received my order/confirmation? You will be sent a link for your downloads, access to your courses on our course platform as well as an order confirmation. We are available to help you with any questions, get in touch via long will the delivery take?Īll products are delivered instantly via email. Where will I be able to log into my course? You’ll be able to access to your course from the email we send right after the purchase. To receive store credit or a refund contact us via email.Ģ) Digital Downloads (PDFs, Sound Packs, Presets, Templates)ĭue to the nature of digital downloads, we only offer refunds on a strictly case-by-case basis. We would never want you to be unhappy! If you are unsatisfied with your course, contact us in the first 2 weeks after purchase - due to the digital download nature of the optional sound packs, we can only refund the course part.
What if I’m not satisfied with my purchase? 1) Online Courses:
If your issue is not covered in the FAQ, please contact us via email. I’m having technical difficulties with my products If nothing seems to work, we’ll provide an alternative link to access the course. Try different browsers and make sure you’re using a good internet connection. Additionally, you will be able to login to your Beat Spot account, go to “My Downloadable Files” and find your download there. Credit card payments will also be verified through the 3D secure procedure.Īfter ordering you will promptly receive an order confirmation via e-mail with a link to download your order and/or access to your course. The encrypted information of your order, your name, address, credit card or bank details cannot be read by any third party.
Your data will be handled confidentially via Shopify Payments services and encrypted with SSL (Secure-Socket-Layer) secure server software. How secure is the online shop? Will my data be protected?
We accept payment by credit card (VISA / MasterCard / AMERICAN EXPRESS etc.), by PayPal and Apple Pay.
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